
- Challenge
- Operators switched between ageing systems by customer, carrier or product, and memorised routing exceptions. Training was slow and dispatch errors were common.
- What I did
- Shadowed operators on live jobs, mapped the workflows, then designed and built three focused apps on a shared React and Storybook component system.
- Outcome
- Operators now complete workflows in one app instead of three, with fewer dispatch errors and faster onboarding for new staff.

